Updated 12 October 2026
Contact us
Email jncleaningservices03@gmail.com or WhatsApp 07949 517818. Include your name, reference or visit date, a description of the concern and the outcome you are seeking. Relevant photographs can help, but are not a condition of raising a complaint. Please avoid including images of people or unrelated private information.
What happens next
We review your message and the agreed scope, discuss any further information needed, and explain our proposed next steps. These may include returning to address the issue, an appropriate price reduction or a refund. We aim to acknowledge your complaint within two working days and provide a substantive update within ten working days. If more time is needed, we will explain why and keep you informed.
Damage or urgent concerns
If you notice possible damage or a safety concern, contact us promptly and take reasonable steps to prevent further harm. Keep relevant records if you can. Prompt reporting helps an investigation, but does not impose a deadline that removes your legal rights.
If we cannot resolve it
You can obtain independent consumer advice from Citizens Advice at citizensadvice.org.uk/consumer. If our internal process reaches a deadlock, we will give you information about an appropriate certified alternative dispute resolution provider and tell you whether we will participate, as required. Nothing in our complaints process prevents you from using a legal remedy.